Personal Data Protection Law (KVKK)

Last update: July 21, 2025

This Privacy Policy describes how Chilia ("Site", "we", "us" or "our") collects, uses and shares your personal information when you visit the Site, use our services, or make a purchase from chiliadesign.com ("Site") or otherwise communicate with us in connection with the Site (collectively, "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or any other person whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last updated" date, and take other steps required by applicable law.

How we collect and use your personal information.

To provide our services, we collect personal information about you from various sources, as listed below, and have collected this information over the past 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to contact you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information do we collect?

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The categories and specific types of personal information we collect are described in the sections below.

Information we collect directly from you

Information you send directly to us through our services may include the following:

Including your name, address, phone number, and email address. Contact information .
This includes your name, billing address, delivery address, payment confirmation, email address, and phone number. Order information .
This includes your username, password, security questions, and other information used for account security purposes. Account information .
For example, the information you choose to use to contact us when sending messages through the Services. Customer support information .

Some features of the services may require you to provide us with certain information about yourself. You may choose not to share this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, for example:

Companies like Shopify that support our Site and Services.
Our payment processors collect your payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, in order to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Additionally, the following will be included: Third-Party Websites and Links See also the section.

How We Use Your Personal Information

Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functions related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or post and showing you advertisements relating to products or services. This may include using your personal information to better tailor our Services and advertising on our Site and other websites. If you reside in the European Economic Area, the lawful basis for these data processing activities is our legitimate interest in selling our products pursuant to Article 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding potential fraud, illegal or malicious activity. If you choose to use the Services and register an account, it is your responsibility to keep your account information secure. We strongly advise you not to share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and our other customers, which is governed by Article 6 (1) (f) GDPR.
Communicating with you and improving our service. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be accountable to you, to provide you with effective services and to maintain our business relationship with you, the legal basis for which is Article 6 (1) (f) GDPR.

Cookies

Like many websites, we use cookies on our site. For detailed information about the cookies we use to power our store with Shopify, please see [link to relevant documentation]. https://www.shopify.com/legal/cookies . We use cookies to power and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in line with our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services to malfunction or become unavailable, including certain features and general functions. Also, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or sharing of your information. If you communicate your preference to us via GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device, and if we can associate the device sending the signal with a Shopify, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, please visit: Aside from Global Privacy Control (https://globalprivacycontrol.org/ ), we do not recognize any other "tracking" signals that may be sent from your web browser or device.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, including the fulfillment of a contract and other reasons subject to this Privacy Policy. Such circumstances may include:

We work with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
We collaborate with business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
With your permission, we may share certain information with third parties when you instruct us to do so, request it, or otherwise authorize us to send you products or use social media widgets or login integrations.
To conduct successful business in line with our legitimate interests, with our affiliates or other persons within our group of companies.
In connection with a business transaction such as a merger or bankruptcy, we may comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, protecting our rights and the rights of our users or others.

In the last 12 months above "How We Collect and Use Your Personal Information" And "How We Share Personal Information" For the purposes stated in these sections, we disclose the following categories of personal information and sensitive personal information about users:

Category	Buyer Categories
Basic contact information and identifiers such as specific order and account information. Categories of personal information listed in the California Customer Records Act, such as basic contact information and specific order and account information. Business information such as order information, shopping information, and customer support information. Other similar network activities such as Internet or Usage Data. Geographic location data, such as locations determined by IP address or other technical measures.	Vendors and third parties (such as Internet service providers, payment processors, completion partners, customer support partners, and data analytics providers) who provide services on our behalf. Business and marketing partners Our affiliates

Personal Information Category	Buyer Categories
Identifiers such as name, email address, and phone number	Business and marketing partners
Business information such as records of purchased products or services	Business and marketing partners
Usage data	Business and marketing partners

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of the Services, that content will be public and accessible to everyone.

We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect or keep your privacy secure. We are not responsible for the confidentiality or security of any information you disclose publicly, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links.

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public environments, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without any limitation on our or a third party's use. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as described in the Services.

Child Data

The services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that this information be deleted.

As of the effective date of this Privacy Policy, we have no factual knowledge that we "share" or "sell" (these terms are spelled as defined in applicable law) the personal information of individuals under the age of 16.

Security and Storage of Your Information

Please remember that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Also, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to protect your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain situations, we may refuse your request to the extent permitted by law.

Right to Access/Information : You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to Erasure : You may have the right to request the deletion of personal information we hold about you.
Right to Correction : You have the right to request that we correct any inaccurate personal information we hold about you.
Right to Portability : You have the right to obtain a copy of the personal information we hold about you and to request that this information be transferred to a third party, except under certain conditions and with specific exceptions.
Right to Opt Out of Sales, Sharing, or Targeted Advertising : You may have the right to instruct us not to "sell" or "share" your personal information, or to opt out of processing your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you used to visit the Site.
Restriction of Processing : You have the right to request that we stop or restrict the processing of your personal information.
Withdrawal of Consent : Where we rely on your consent to process your personal information, you have the right to withdraw that consent.
Appeal : If we refuse to process your request, you may have the right to appeal our decision. You can do so by responding directly to our refusal.
Managing Communication Preferences : We may send you promotional emails, and you can unsubscribe at any time using the unsubscribe option shown in the emails we send you. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders.

You can exercise any of these rights by contacting us at the locations specified on our Website or using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before providing a comprehensive response to your request. In accordance with applicable law, you may appoint an authorized agent to make claims on your behalf to exercise your rights. Before accepting such a claim from an agent, we will require the agent to prove that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact information below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision or refer your complaint to your local data protection authority by contacting us using the contact information below, depending on where you live. A list of the responsible data protection supervisory authorities for the European Economic Area is provided below. Here You can find it.

International Users

Please note that we may transfer, store, and process your personal information outside of your country of residence. Your personal information is also processed by personnel and third-party service providers and partners in those countries.

If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts established by the relevant competent authority in the United Kingdom, unless the data transfer is to a country determined to provide an adequate level of protection.

Communication

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights offered to you, please contact us by phone or email using the following contact information: Please contact us at info@chiliadesign.com or at the following address: Merkez Mah. Birahane Sokak no:7/2, No:7/2 Bomonti Şişli, İstanbul, 34381, TR.

For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller of your personal information.