About Us
What kind of women's clothing brand is CHILIA?
CHILIA, established in 2011 under Eryay Tekstil, is a ready-to-wear brand that addresses the style needs of modern, creative, and active women. Operating with the motto "We want you to look good to feel good," our brand has a dynamic structure that combines the power of design with high production quality.
In which clothing segment is CHILIA positioned?
CHILIA is positioned in the accessible luxury and design-oriented ready-to-wear segment. It offers stylish and functional pieces that closely follow trends, do not compromise on quality, but can be easily adapted to the modern woman's daily life and special occasions.
Where are CHILIA products designed and manufactured?
All our products are designed and manufactured in Turkey, in Eryay Tekstil's modern production facilities. Thanks to our in-house design team and production line, we ensure full control and high quality standards at every stage, from design to the final product.
What is the design philosophy behind CHILIA collections?
Our design philosophy is nourished by the dynamic and cultural fabric of the 21st century. We have an innovative, creative, and continuously enriching line. In each of our collections, we aim to create unique pieces that will have a long-lasting place in a woman's wardrobe by blending timeless elegance with modern trends.
What aesthetic does CHILIA products cater to?
CHILIA appeals to a style sensibility that values originality, making style and quality a way of life. It offers modern silhouettes, distinctive details, and forms with character for women who seek both sophisticated and effortless elegance.
What quality standards does CHILIA adopt in women's clothing?
Drawing on Eryay Tekstil’s industry experience, CHILIA adopts the highest quality standards, from fabric selection to sewing techniques. Durability, comfort, and flawless craftsmanship are the fundamental characteristics of each of our products.
Does CHILIA produce or sell abroad?
Yes; CHILIA offers its design products for sale domestically and internationally. At the same time, with our production capacity, we take part in the supply chain of global brands, bringing the quality of Turkish textiles to the world market.
What kind of woman does CHILIA target?
The female profile we are targeting is a woman with a cultural background, active in social life, who interprets trends in her own unique way, and is self-confident. The "Strong CHILIA Woman," who stands on her own two feet, uses her style as a form of expression, and is noticed in every environment she enters, is our main focus.
What is CHILIA's brand vision and long-term goals?
Our vision is to be a globally recognized brand with our unique designs that shape the fashion world. In the long term, we aim to empower more women worldwide to "feel good" by strengthening our design-oriented structure with innovative technologies, and to represent Turkish fashion design at the highest level in the global arena.
Orders
How can I check my order?
To check your order status, you can log in and check the Orders section.
Can I change or cancel my order?
According to consumer rights, you can also exercise your right of withdrawal from your order before it is delivered to the cargo company. To do this, you must provide information about the order or product you wish to cancel to musteri@chiliadesign.com before you are notified by e-mail that your order has been delivered to the cargo company.
If your order has been delivered to cargo, you can exercise your right to return it within fourteen (14) days in accordance with the consumer protection law.
What are the payment methods?
You can make your payments by credit card or money transfer/EFT.
How can I make a Return or Exchange?
You can find all the details about the return process on our Warranty and Returns page.
Shipping
How long does it take for my order to arrive?
Your order will be shipped within 5 business days at the latest. The time it takes for your cargo to reach your address varies depending on your address.
How can I track my order after it has been shipped?
As soon as your order is shipped, you will receive an email confirming the shipment and containing the tracking number and link.
You can check the delivery status of your order using the tracking code and link here.
How much do you charge for shipping?
You can access current shipping prices on the Shipping and Delivery page.